It is only to be expected that companies for storage and removals in Melbourne enforce rules and regulations to be followed by the customers, and by their own staff as well. Regulations for customers are important because they ensure safety and satisfaction. Rules imposed on the staff are necessary because they directly impact the quality of their services and the satisfaction of all customers.
Each storage company has its own set of rules and those depend on the type of services they offer. For example, a company may cater exclusively to wet and frozen goods. Another may be designed specifically for mining materials and by-products. Now for removalists that also offer storage, they are usually classified as self-storage. They accept storage of general household and office goods, packed merchandise, dry materials and the like into their storage spaces.
Speaking of kinds of goods admitted into storage, that is actually one of the first things storage and removals in Melbourne inform customers about. They will provide the customers with a list of things that they won’t allow to be stored in the storage containers they rent out. The company may choose to restrict dangerous materials from their premises such as firearms and ammunition, gasoline, and other types of fuel, flammable and highly-volatile chemicals, deadly tools that may be used as weapons, and so forth.
If customers possess any of the restricted items, they need to decide if it’s worth the trouble finding another storage facility where they may be kept. Otherwise, they should think about disposing the items if they are not that essential anyway.
Other restrictions that are commonly imposed for storage spaces are:
- No sleeping or lodging inside the storage space for any time period.
- No pets allowed inside the facility.
- No alterations in the structure of the room, locker or cubicle. This includes repainting, sanding, welding, installing shelves, drilling holes in the walls or floors, installing or modifying the electrical system in the space, and so forth.
- No mounting of any stored item on the walls or ceiling without the consent and advice of the facility.
- No customer is allowed to encroach upon the space of another customer.
- No customer is allowed to disturb or damage the spaces of other customers.
- No customer is allowed to pry open any storage space or demand to see the contents of another customers storage space without proper consent. Exceptions may be granted if there are legal documents supporting the move (ex: a search warrant).
Most storage and removals in Melbourne offer their spaces for customers on a monthly basis. Some may even offer shorter rental terms, such as on a per week basis. It must be noted though that short-term storage spaces are usually smaller than the spaces allotted for longer-term renters. On the other hand, available storage space is one of the perks that removalists advertise to customers who wish to hire them for relocation assistance. It therefore makes sense that they will also allocate large-enough spaces to customers who wish to take advantage of their storage services in addition to furniture removals, regardless if they are only going to rent spaces for a shorter time period.
Privacy and Security
In order to ensure the privacy and security of all customers, storage and removals in Melbourne impose rules such as:
- Employees are not allowed to open the locked spaces rented by the customers without their consent.
- Employees are not required to assist customers in loading/unloading for the customers. Customers are strongly discouraged from asking for manual help.
- Customers may open their spaces with their own keys. Anyone who attempts to have the storage space opened without the key or passcode combination will not be allowed inside the facility.
Of course, these rules and regulations are just the tip of the iceberg. On top of that, each facility will have its own set of rules and regulations, and they may differ from one another.